Meow Meow Club
Privacy Policy
A legal disclaimer
Meow Meow Club Ltd | Company Registration No.: 202622627H | Last updated: 24 May 2026
Privacy Policy - the basics
This Privacy Policy explains how Meow Meow Club Ltd (“Meow Meow Club”, “the Club”, “we”, “us”, or “our”) collects, uses, discloses, stores, and protects personal data when individuals visit our website, submit forms, contact us, apply to adopt or foster cats, volunteer with us, make donations, or participate in our activities.
Website publishing note: This policy is drafted as a practical website-ready policy for Meow Meow Club Ltd. It should be reviewed periodically and, where necessary, checked by a qualified legal adviser to ensure it remains suitable for the Club’s actual operations and technology tools.
1. Who We Are
Meow Meow Club Ltd is a Singapore-based cat adoption and rehoming organisation committed to responsible pet ownership, ethical rehoming practices, cat welfare, and meaningful human-animal companionship.
Our website and related forms may be used for adoption enquiries, foster applications, rehoming requests, volunteer registration, donations, sponsorships, events, newsletters, and general enquiries.
2. Personal Data We May Collect
We may collect personal data that you voluntarily provide to us when you interact with our website, forms, email, social media channels, events, or programmes.
Depending on the nature of your interaction with us, the personal data we collect may include your name, email address, mobile number, residential address, household and living environment details, adoption or fostering preferences, existing pet information, volunteer interests, donation information, and communications submitted to us.
For adoption, foster, or rehoming applications, we may also collect information relevant to assessing animal welfare and placement suitability, such as housing type, household members, pet care experience, window or balcony safety, existing pets, allergies, availability, cat behaviour details, medical information about the cat, and photos or videos of the cat.
3. Non-Personal and Technical Data
Like many website operators, we may collect non-personally identifying technical information such as browser type, device information, language preference, referring site, pages visited, and the date and time of website visits.
We use this information to understand how visitors use our website, improve the website experience, maintain security, and monitor general website performance. We may use aggregated or anonymised information for reporting or operational improvement.
4. Why We Collect and Use Personal Data
We collect and use personal data where reasonably necessary to operate Meow Meow Club and support our welfare, adoption, rehoming, and community activities.
This may include processing adoption applications, assessing adopter suitability, coordinating foster arrangements, handling rehoming requests, contacting applicants, managing volunteers, issuing updates or newsletters, processing donations or sponsorships, responding to enquiries, maintaining records, improving our website, meeting legal or accounting obligations, and protecting the welfare and safety of cats, applicants, fosters, volunteers, and the wider community.
5. Contact Forms, Adoption Forms, and Foster Forms
When you submit a form on our website or through a third-party form platform, we collect the information required to respond to your request or assess the relevant application.
For example, adoption applicants may be asked to provide contact details, address, household information, pet ownership experience, cat care readiness, and safety measures. Foster applicants may be asked to provide availability, foster environment information, transport ability, experience, and emergency contact details.
We request this information to make careful, welfare-based decisions and to match cats with suitable homes or temporary foster placements.
6. Donations, Payments, and Third-Party Payment Providers
If you make a donation, payment, or sponsorship contribution, payment processing may be handled by third-party providers such as PayPal, Give.Asia, Stripe, bank transfer providers, PayNow, PayLah or other platforms that we may use from time to time.
When payments are processed through third-party providers, certain information may be shared with or collected directly by those providers, such as your name, contact details, billing information, payment amount, and transaction details. Their own privacy policies and terms will apply to their processing of your data.
Meow Meow Club does not intentionally collect or store full credit card numbers or complete payment card details unless expressly stated through a secure and compliant payment system.
7. Cookies and Similar Technologies
Our website may use cookies or similar technologies to support basic website functionality, improve user experience, analyse website traffic, remember preferences, and support embedded forms or third-party features.
Necessary cookies may be required for the website to function properly. Analytics, marketing, or third-party cookies, where used, may collect information about how visitors interact with the website.
You may adjust your browser settings to refuse or delete cookies. However, some website features may not function properly if cookies are disabled.
If our website later includes login accounts, member areas, or administrator access, additional cookies may be used to support login sessions, security, display preferences, and account management.
8. Embedded Content and Third-Party Services
Our website may include embedded content or links from third-party websites or platforms, such as donation forms, newsletter sign-up forms, social media posts, maps, videos, analytics tools, customer relationship management tools, or form services.
Embedded content from other websites behaves as though you are visiting those websites directly. These third parties may collect data, use cookies, embed additional tracking, and monitor your interaction with their content according to their own privacy policies.
Examples of third-party services we may use include website hosting providers, form platforms, email newsletter tools, payment processors, donation platforms, analytics providers, and social media platforms.
9. Who We Share Personal Data With
We do not sell personal data to advertisers or spammers.
We may share personal data only where reasonably necessary for legitimate operational purposes, such as with authorised team members, foster coordinators, adoption screeners, volunteers involved in a case, veterinary service providers, payment processors, donation platforms, IT service providers, website hosting providers, professional advisers, or regulators where required by law.
Where volunteers or team members handle personal data, they are expected to treat such information confidentially and use it only for authorised Meow Meow Club purposes.
10. Personal Data Protection and Security
Meow Meow Club Ltd is committed to handling personal data responsibly and in accordance with the Singapore Personal Data Protection Act 2012 (“PDPA”), where applicable.
We take reasonable administrative, technical, and organisational measures to protect personal data against unauthorised access, disclosure, misuse, loss, alteration, or destruction.
However, no method of internet transmission, email communication, or electronic storage is completely secure. While we aim to protect personal data, we cannot guarantee absolute security.
11. International Transfers and Cloud Services
Some third-party service providers used by Meow Meow Club may store or process data outside Singapore. This may include cloud storage, email, website hosting, form platforms, analytics tools, donation platforms, or payment providers.
Where we use such providers, we aim to use reputable services and rely on their published privacy, security, and data protection practices.
12. How Long We Retain Personal Data
We retain personal data only for as long as reasonably necessary to fulfil the purposes for which it was collected, support our operations, maintain welfare and adoption records, comply with legal, accounting, administrative, or security requirements, and resolve disputes or enquiries.
For example, donation or payment records may be retained for tax, accounting, audit, or record-keeping purposes. Adoption, rehoming, and foster records may be retained for welfare follow-up, safeguarding, and operational accountability.
When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely archive it, subject to operational and legal requirements.
13. Your Rights and Requests
You may contact us to request access to, correction of, or deletion of personal data that we hold about you, subject to applicable law and reasonable operational limitations.
We may need to verify your identity before processing such requests. We may also retain certain information where required or permitted for legal, administrative, accounting, welfare, security, or dispute-resolution purposes.
Requests may be sent to hello@meowmeowclub.org.
14. Children and Minors
If you are under 21 years old, please obtain permission from a parent or legal guardian before submitting personal information, applying to volunteer, applying to adopt, or contacting us through our website or forms.
Adoption or foster applications involving minors must be submitted or approved by a parent or legal guardian.
15. Accuracy of Information Submitted
Individuals submitting adoption, foster, rehoming, donation, volunteer, or contact forms are responsible for ensuring that the information provided is accurate, complete, and up to date.
Providing inaccurate or incomplete information may affect our ability to respond properly, process applications, assess suitability, or protect animal welfare.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our operations, website features, third-party services, legal requirements, or data protection practices.
Updated versions will be published on our website with the revised “Last updated” date. Your continued use of our website or services after changes are published will constitute your acknowledgement of the updated policy.
17. Questions and Contact
If you have any questions, suggestions, or requests regarding this Privacy Policy or how we handle personal data, please contact us at hello@meowmeowclub.org.
End of Privacy Policy